From digital menus and AI voice ordering to guest loyalty, review monitoring, and HACCP compliance — Horizon CRM runs the front and back of house for Belgian HORECA businesses.
Every feature your restaurant, bar, or hospitality business needs — from the guest's first order to their next visit.
Keep menus and allergen information up to date across every channel, with changes reflected instantly for guests and staff alike.
Guests order by voice; the system captures the order and sends it straight to the kitchen — fewer mistakes, faster table turns.
Every guest's history and preferences in one profile, with loyalty programs that reward repeat visits automatically.
Reviews across platforms are tracked in one place, with AI-drafted responses ready for staff to approve and send.
Track ingredient cost and waste against the menu so you know exactly what each dish costs to serve.
Deliverect keeps your point-of-sale in sync with the CRM, while HACCP checklists and floor plan/table management keep the back of house compliant and organized.
Horizon CRM's HORECA workflow connects the guest experience to the kitchen, the till, and the next booking.
Reservations (with deposits where required) and walk-in orders both start from the same guest record.
The kitchen receives the order instantly, synced with your point of sale via Deliverect.
Every dish carries its allergen data, and HACCP checklists keep the back of house audit-ready.
The visit is added to the guest's history and loyalty rewards are applied without any manual step.
New reviews are picked up automatically, with an AI-drafted response ready for a quick approval.
Join Belgian HORECA businesses already using Horizon CRM. Book a demo to see it for yourself.
Boek een demo