Horizon CRM's Maintenance Pack is built for Belgian onderhoudsbedrijven and field service teams. Schedule maintenance visits, track assets with QR codes, manage contracts, and give your technicians full mobile access.
Built for onderhoudsbedrijven, HVAC, elevator maintenance, fire safety, cleaning companies, and all field service businesses.
Every asset gets a unique QR code. Scan on-site to see the full maintenance history, installed parts, warranty, and next scheduled service. Log work directly from the scan.
Set recurring maintenance schedules per asset or contract. Appointments auto-created and assigned to technicians. Never miss a maintenance visit again.
Manage service contracts with defined SLAs, visit frequencies, and pricing. Auto-renewal reminders. Recurring invoice generation when contract billing is due.
Technicians get full access on any smartphone — no app download. View daily schedule, scan QR codes, update job status, capture photos, and log parts used.
Clients receive automatic appointment confirmations and 24-hour reminders. Post-visit summary emails with work performed, parts replaced, and next scheduled visit.
Track which parts are installed in which assets. Monitor stock levels. Create purchase orders when parts run low. Full cost tracking per asset and per contract.
AI-powered reports on asset health, technician productivity, contract profitability, and maintenance trends. Identify which assets are costing you most and why.
Give clients a read-only portal to view their assets, maintenance history, and upcoming visits. Reduces support calls and builds trust.
Auto-generate invoices from completed work orders or contracts. Send via PEPPOL for B2B clients or email for SME clients. Automatic payment reminders at 5 escalation stages.
Horizon CRM automates the entire maintenance cycle so your team can focus on the work, not the admin.
Define assets, visit frequency, and SLA. Contract billing and scheduling configured once.
CRM automatically creates all scheduled visits for the contract period and assigns them to your technicians.
Full asset history on their phone. They log work performed, parts used, photos, and notes in under 2 minutes.
Visit summary email sent with work done, parts replaced, and next visit date. Client portal updated.
Monthly or per-visit billing auto-generated. Sent via PEPPOL or email. Payment reminders handled automatically.
Horizon CRM's Maintenance Pack works for any field service business.
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